Shipping & Returns
Organic cacao bars, delivered with care.
Shipping destinations
We ship throughout Mexico and to the United States. Shipping availability is subject to carrier service and applicable import requirements.
Returns & product condition
Because our cacao bars are food products, we do not accept change-of-mind returns. If your order arrives spoiled, damaged, or otherwise in poor condition, contact us promptly with your order details and photos of the product and packaging. We will review the issue and arrange the applicable remedy. Please contact us before sending anything back.
Rates & delivery
Shipping costs vary by destination. Domestic and international rates are different; the applicable fee will be provided before payment. Delivery estimates are confirmed when arranging your order and may be affected by carrier or customs delays.
Personal delivery in Tulum
Personal deliveries in Tulum are available by prior arrangement. Contact us to coordinate the location, date, time, and any applicable delivery fee.
Lost packages & refunds
If an order does not arrive, contact us so we can investigate with the carrier. A refund is available when the shipment is confirmed lost. A delivery delay alone does not establish that a package is lost. This policy does not limit remedies required by applicable law.
Receiving your order
Please provide a complete, accurate address and ensure someone can receive the package. ATMAN is not responsible for failed delivery or loss caused by incorrect details or other circumstances attributable to the recipient, to the extent permitted by law.
Questions & claims
Email atman.tribu@gmail.com with your order details and a description of the issue. Include any relevant tracking information or photos to help us review your request.